Terms and Conditions
Our goal is to provide the highest quality custom products. Each project begins with a detailed service agreement that must be approved in written form by the client before work starts.
Custom Ordered Products
Printing and production fees are 100% non-refundable once the project has gone into the production or printing process. We are unable to offer a return or refund for any custom merchandise.
Graphics and Design
No refund is available on graphic and design services or products, or if any Intellectual Property* has been created upon the client’s behalf including, graphic and design services.
Only one design given by Eclipse Prints fulfills the contract. The design project is considered completed upon the customer’s approval in written form. Eclipse Prints has the right to refuse additional artwork/revisions.
The customer grants Eclipse Prints permission to use any images, text, or any other data supplied in the pursuit of the design.
Copyright is retained by Eclipse Prints on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.
*Intellectual property: Under intellectual property law, owners are granted certain exclusive rights to a variety of intangible assets, creations of the mind such as inventions; literary and artistic works; designs; and symbols, names and images used in commerce.
Unless a pantone match is specified by the client, Eclipse Prints will use the closest in-house color to match to client artwork. Eclipse Prints will not be held responsible for color matching issues if pantone matches were not requested/provided.
Artwork Placements & Sizing
All artwork placements and sizing are approximations. Due to variance of the garment manufacturing process, Eclipse cannot be held liable for variance in artwork placement and sizing. Artwork sizing may shrink or expand during the garment decoration process.
There will be a spoilage allowance for all orders. Please plan accordingly when ordering exact numbers
-3% for standard orders
-5% for specialty printing such as puff and other special effects.
Eclipse Prints is not liable for defects that come from the manufacturer. I.E. Garment inconsistencies such as holes, shade variance etc. Please account for defects when placing your order.
Refunds and Returns
If there is a severe material or a printing defect please contact Eclipse Prints within 14 days from receipt of merchandise. We will need the item(s) back to exchange or replace the item(s). Items with noticeable wear cannot be returned or replaced. Final refund or return decision is left to Eclipse Prints’ discretion.
Refund requests must be made before the production or printing process begins. If a refund request is approved, refunds are made by check only.
If goods have been ordered prior to refund request, there will be a 25% restocking fee.
Shipping costs, if incurred, are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions please contact us, we are here to help!