Terms and Conditions
Our goal is to provide the highest quality custom products. Each project begins with a detailed service agreement that must be approved in written form by the client before work starts.
Custom Ordered Products
Printing and production fees are 100% non-refundable once the project has gone into the production or printing process. We are unable to offer a return or refund for any custom merchandise.
Graphics and Design
No refund is available on graphic and design services or products, or if any Intellectual Property* has been created upon the client’s behalf including, graphic and design services.
Only one design given by Eclipse Prints fulfills the contract. The design project is considered completed upon the customer’s approval in written form. Eclipse Prints has the right to refuse additional artwork/revisions.
The customer grants Eclipse Prints permission to use any images, text, or any other data supplied in the pursuit of the design.
Copyright is retained by Eclipse Prints on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.
*Intellectual property: Under intellectual property law, owners are granted certain exclusive rights to a variety of intangible assets, creations of the mind such as inventions; literary and artistic works; designs; and symbols, names and images used in commerce.
Refunds and Returns
If there is a severe material or a printing defect please contact Eclipse Prints within 14 days from receipt of merchandise. We will need the item(s) back to exchange or replace the item(s). Items with noticeable wear cannot be returned or replaced. Final refund or return decision is left to Eclipse Prints’ discretion.
Refund requests must be made before the production or printing process begins. If a refund request is approved, refunds are made by check only.
Shipping costs, if incurred, are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions please contact us, we are here to help!